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Tomas Bondra

Complaint Specialist

[email protected]

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Klagom?lssvar av Tomas Bondra

svenska
We'd like to inform everyone following this case that the player has marked t... ig?r
We regret to inform you that, due to the lack of response from the player to ... ig?r
We regret to inform you that, due to the lack of response from the player to ... ig?r
HelloThank you very much for submitting your complaint. I’m sorry to hear abo... ig?r
Hello,Thank you very much for submitting your complaint. I’m sorry to hear ab... ig?r
Thanks to both parties for your reply and the detailed explanation.Dear playe... ig?r
Dear hugo3493,We are extending the timer by 7 days. Please, be aware that in ... ig?r
Thanks for the explanation of the situation.Did the casino process your payou... ig?r
Have you confronted the casino support with the evidence you sent to us as we... ig?r
Thanks for your reply.I don't believe that is possible, nor can we ask the ca... ig?r
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